Apollo Sln
map-marker Lawrenceville, Georgia

Can’t get into the rewards account

When I try to set up the account it says that email is already taken so if I try to sign in it wont take my password and I have tried to reset the password and still not wirking

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Jayne Wqy

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Verified Reviewer
| map-marker Independence, Missouri

Broken candle

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Excellent customer service. Problem was solved quickly and very satisfied with the result. Great company.

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Sandy Onj
map-marker Sanford, North Carolina

My coupons going to wrong mailing address can't get in my account

My coupons where coming to p.o.box 701 Broadway North Carolina now

coming 391 Mimms Rd Broadway N. C.only got one that wrong address

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Yvonne Ford

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Verified Reviewer
| map-marker Houston, Texas

Money left on my gift card

Can I please get something worth $6 with the money left on my gift card? I've been asking since this happened last year, and I remember having had $6 and some change left since I did the gift card online.

I don't remember anything else as it's been a year ago, but I know I had money left with you all. Please, look up my information using my email, as that's all the information I can provide. I'll be expecting my money by mail; 5918 Schroeder Road, Apartment 26, Houston, Texas, 77021. My email is fordyvonne989@***.com.

My previous phone number was 832-202-****. However, my phone number has since changed to 832-631-****.

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Jennifer W Oux

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Verified Reviewer

Coupons and app

Issue not resolved! I cannot use the app and no longer receive any coupons by mail.

In-store personnel are unable to get the app to work. I have been a loyal customer for years and I don't receive any coupons anymore.

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Pros:
  • Nice products
Cons:
  • No mailed coupons anymore

Preferred solution: Coupons by mail!

Ranell Gzu
map-marker Dublin, California

Five star excellent

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It was easy to resolve my issue. The representative was very friendly and very helpful. She resolved my problem to my satisfaction.

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Raymundo Cqy
map-marker Fort Worth, Texas

I have not received my package and I ordered two months ago

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I ordered five of the hand soaps or size for $26 and I ordered them a few months ago and I have not received them yet. I need to talk with somebody because I already paid for it and I have not got it.

I have always ordered some bath and body Works and my thing has arrived. Yes it does usually take a while but this has been ridiculous.

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User's recommendation: Go in the store and get your product do not order it online

Yvonne Ford

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Verified Reviewer
| map-marker Houston, Texas

I had a a gift card and I don't remember I have 6 dollars left on

All want y'all to do is send something for that price left on it please my email fordyvonne989@***.com don't know the gift card number at all so would you please send me something for the value of the gift card with my email name I tried to tell you a customer service about what had happened and she kept asking me for the end the last four numbers of my card number I told her I do not have a card it was a gift card it was done online

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Drea Tjn

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Verified Reviewer

I had a package delivered yesterday i did not order unopened now

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I have called every phone number that said 'live customer service'. The package was not ordered by me, and I do not want it.

I want to return it unopened. There was no one to let me know how to return it. Can you help me at all? I do not want it and I do not know who sent it.

I feel very distressed over this. I have ordered from B&B before without a problem.

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Cons:
  • Where is customer service when i need them

Preferred solution: Deliver product or service ordered

Cole Qcd
map-marker New Freedom, Pennsylvania

No one answers the phone.

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I received a defective wallflower nightlight. I called the customer service number and after 27 mins, the phone goes dead.

I called again thinking it was just a poor connection, but nope it did it again. After two hours of this crap, Im done.

They just lost a good customer unless they answer my email. I really like their products but poor customer service is a deal breaker.

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Yusuke Dgq
map-marker Shreveport, Louisiana

Gift Card PIN number

Actually it was my mistake. I Was making an order online using a Gift card so had to enter the card number plus PIN number.

After entering the card number (4 sets of numbers with 4 numbers each) there was a 3 digit number so I entered it as the PIN. This was not correct and I did not know the PIN was covered up with a sticky strip that was supposed to be removed to reveal the PIN. When talking to the customer service rep I told him that the PIN was invalid and he said to go into the store to purchase my items. He did not mention anything about removing the strip to get the PIN.

I found this out from the store rep when explaining to her my issue. If the customer service rep had asked if the strip was removed the issue would have been resolved without me going to the store.

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Valaria Jma
map-marker Greensboro, North Carolina

Great Customer Service

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Problem was handled quickly and items damaged are being replaced. I am very satisfied with the way things were handled.

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Yvonne Ford

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Verified Reviewer
| map-marker Houston, Texas

I don't have the card anymore like I told you agent she wanted to still let me give her the end of the card number I have $6 and something sent on my card from bath & beyond can I please have my money

Train your employees better and to talk to customers right and not be disrespectful here is my email fordyvonne989@***.com just give me something for my reward card what's left on it please

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Anonymous
map-marker Union, New Jersey

Points

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I made two recent purchases and my points did not budge. When I called I was told there was no way of me viewing my points because theres an issue with the system but that he can tell me if I had any rewards. Id like to see my points and to keep track of them.

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Patricia H Vto

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Verified Reviewer
| map-marker Kozhenchery, Kerala

Broken item in the box

I am very upset. I have yet to talk with someone about my broken candle.

My Strawberry Pound Cake candle was broken in multiple pieces. No one seems to want to help me. I would love a call or email telling me something. So Im not happy with Bath and Body works.

I buy lots of products from here. But Im not sure now.

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Loss:
$17
Pros:
  • Likeable products
Cons:
  • Needs better ways of contacting customer service

Preferred solution: Another candle

User's recommendation: Please let the customer know you care.