Debra C Dmr

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Verified Reviewer
| map-marker Hoover, Alabama

Refund on gift card

I received a gift card from Bath and body. I placed an order online to pick up in the store when I came to the store to pick up the items they said my order had been canceled due to no longer having merchandise my refund was not added back to my gift card

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Loss:
$23
Pros:
  • Great lotions and candles
Cons:
  • Not receiving information cancellations
Reina B Gmk

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Verified Buyer
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Verified Reviewer

Wrong items delivered

Bath And Body Works - Wrong items delivered
Contains 1 confidential file for company representatives

My entire order is wrong. I ordered 13 lotions, body soaps, and sprays, and received all air fresheners or wallflowers. I spent over $100 and got a bunch of stuff I would never buy or have never bought.

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Loss:
$113

Preferred solution: My correct items

Natalie P Bsl

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Verified Reviewer

Awful customer service awful supervisory experience

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I placed an order with Bath and Body Works around December 6th and was supposed to receive my order before December 19th. I tracked the order, which stated it was delivered to my house on December 16th.

However, no order was delivered that day. Being a stay-at-home mom, I immediately called them and claimed that no order was delivered on the 16th. They stated they would send out the order again. I stated as long as I have it before Christmas, it would be fine.

However, they told me they could not promise me that it would be here before Christmas. I then requested a refund on December 16th. I was told the refund would take 3 to 5 days. Today's date is December 27th and I still have not received my order or refund.

I've called 34 times with no success. I was told the refund would be expedited but it has not been. I'm upset because they've had my money tied up since December 6 and in my view, that money is now earning interest while they sit on it. I expect some form of compensation for the delay.

Two separate employees, including a supervisor named Miguel, hung up on me on December 20th. He told me I would get my money when I get it. This upset me greatly. I receive social security of $921 a month and $212 is a significant amount for me.

The candles I ordered were meant to be Christmas gifts for the majority of my family to complement the Bath and Body Works items. This situation left me in a bind. I didn’t appreciate that at all. I told them they should both send out the candles and give me the refund.

So far, nothing has been done and no offers have been made.

I will never shop at Bath and Body Works again, especially since they use paraffin wax which I consider a toxin. Instead, I will shop at Goose Candles and take my business elsewhere.

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Loss:
$212
Cons:
  • Steal your money to make their yearl6 bottom line bigger

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order online

3 comments
Guest

You are crazy if you only receive $921/month and spent $212. What is even crazier is it sounds like you don’t have/didn’t use a credit card and this came out of living expenses.

Guest
reply icon Replying to comment of Guest-2630787

How else do you pay online w/ o a card, idiot! Thought that though didn't you.

Are you working w/ a full deck. I'm married too fool.

Guest
reply icon Replying to comment of Guest-2630789

Of course you paid with a card, hag. A debit card.

Had you used a credit card you could dispute the charge AND most importantly Shortbus, the charge would fall off. While waiting for it to fall off, it wouldn’t be impacting your finances. You probably don’t qualify for a credit card so the money came immediately out of your bank account. Keep mouthing off about others not thinking things through.

As for not working with a full deck? That’s the person only getting $921/month and spending $212 of it at Bath and Body Works.

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Jane M Ivi

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Verified Reviewer
| map-marker Sebring, Florida

Promo, but no product as advertised

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Add was for 298 soaps. I went to store an hour after they opened which is 15 miles from my house.

Clerk told me they are out of product sorry. I have been buying Bath and body ever since you opened a store.

I am so not happy with making that round-trip for nothing. And it is a one-day sale of course.

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Pros:
  • Smells good
Cons:
  • Availability of sale products

Preferred solution: Price reduction

User's recommendation: Call store first

Carla A Zhx

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Verified Reviewer
| map-marker Plano, Texas

Order

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First the name Pissed Consumer is very offensive. That is a horrible name for a company.

Its just not cute or benefiting at all. When I was looking for B&BW customer service number I thought that it was a joke. Unfortunately it was not. The customer service representative wasnt able to help me because I wanted to cancel my order.

So I ask to speak to a manager and he said that it would take 9 minutes. So I waited. The manager was able to cancel my order. That was so stressful.

I have to shop online because I am disabled and it is difficult to shop in a store. So shopping on line is better for me.

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User's recommendation: Try not to call this customer service group Pissed Consumer company.

Resolved
Leanor Zae

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Verified Buyer
| map-marker Warrensburg, Missouri

Resolved: Missing points

Contains 1 confidential file for company representatives

Ive had two purchases at Tanger outlet Branson not show up on points the other one was for $63 but cant find receipt it was when wall flowers were on sale $3.25

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Marcia B Nfw

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Verified Reviewer
| map-marker Ecorse, Michigan

Cannot get my promotional code to work on a online order

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Agent helped resolve issue.She placed my order and was able to give me a discount. She was very helpful.

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Jakya Jgz
map-marker Coppell, Texas

On-line order

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Good representation , she took good care of me. I felt appreciated. I will order from you guys again.i also, like the points incentives

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Soua Yjq
map-marker Mchenry, Illinois

Missing a 3 wick candle from online order

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I am missing a 3 wick candle. I need it sent to Justine Romito immediately or credit my account.

Jusith A. DIpisa chase Visa Debit Card ending in 1320.

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Lynnett Ozz

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Verified Reviewer
| map-marker Portage, Indiana

Order placed but no confirmation number

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They told me to wait a few hours for a confirmation email to arrive, if not then call back. So I wil

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User's recommendation: Great store

Anonymous
map-marker Dallas, Texas

Opened item

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Its no doubt that I was disappointed with my shipment because it was a big mess! One of the body wash was opened and wasted all over everything in my box and one spray item had no spray top on it.

Not to mention that some of the items I was giving as Christmas gifts had to be washed and some of the labels were soaked partially (not a good look for a gift.) Now I have to purchase something else quickly to give as gifts. Not happy about that.

Customer service employee was very apologetic and offered to send me item damaged that was in stock. I understand things happen doing shipment so with that said I still love my bath and body products!

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Charlotte E Pjg

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Verified Buyer
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Verified Reviewer
| map-marker Ledyard, Connecticut

Problem at store

Contains 1 confidential file for company representatives
Updated by user Nov 05, 2024

It was disturbing and unprofessional

Original review Nov 04, 2024

The store clerk was extremely rude and unprofessional. I spent $165 plus dollars.

I have been very loyal to Bath and Body Works. She was so inappropriate and I am very dissatisfied.

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Pros:
  • I like the products
Cons:
  • Unprofessional conduct

Preferred solution: I would like to be appreciated by bath and body works. I would like to shop and spend my money with happiness and not be disrespected and treated rudely by the staff. I am not happy with my interaction on yesterday.

User's recommendation: Don't shop where you are not appropriated

Anonymous
map-marker Alpharetta, Georgia

Broken candles

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Candles broken during shipping, but they were replaced with new ones. Great customer service and my issue was resolved in no time.

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Anonymous
map-marker Evans, Georgia

They made a charge to my account saved on their site without informing me the reason . The way some of my packages arrive destroying some products.

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Tell me why U took money out of the saved account I have with BBW? If I owe money tell me 1st before U take money.

I called more than 1x but never got a straight answer to why they took money out of my account. Some of my products come in broken leaking all over the box & last box that came in looks like they punched *** on side.

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User's recommendation: Complain when something is not right it’s Ur moneyv

BamaChick

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Verified Buyer
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Verified Reviewer
| map-marker Milledgeville, Georgia

Favorite Fragrance

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Contains 1 confidential file for company representatives

Bath & Body Works is my favorite app to shop for my favorite fragrance. The prices are affordable and shipping time is faster than expected. They have a wide variety of different fragrances to choose from.

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Allyssa Vae

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Verified Reviewer
| map-marker Norfolk, Virginia

Keep getting your mailing for a hateful woman a

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Please get Juliana Clay

625 Surfside Ave

Virginia Beach, VA 23451

Off your mailing list. I have made this request for a year and still keep getting her mailings

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User's recommendation: I may need your legal dept

About

Related Companies

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Summary

Bath and Body Works is an online store that provides a stunning variety of body care products. The company was founded in 1990. Today, it has more than 1,600 stores all over the world. At Bath and Body Works you will find various body lotions, shower gels, bath foams, soap and hand sanitizers, lip balms and glosses, fragrances and many more. Also, Bath and Body Works provides a wide range of accessories to make taking a bath a pure pleasure: candles, fragrance oils, fragrance bulbs and many more. Bath and Body Works aims to provide high quality products at affordable prices to meet consumers' expectations and needs.

Bath And Body Works reviews and complaints

Bath And Body Works is ranked 169 out of 2271 in Cosmetics and Personal Care category

Area Served

USA, Asia, Canada

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