
Bath And Body Works
Bath And Body Works Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bath And Body Works has 2.8 star rating based on 617 customer reviews. Consumers are mostly neutral.
46% of users would likely recommend Bath And Body Works to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, Product quality.
Cons: Lack of customer service, Customer service, Delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bath And Body Works has 2.8 star rating based on 617 customer reviews. Consumers are mostly neutral.
46% of users would likely recommend Bath And Body Works to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, Product quality.
Cons: Lack of customer service, Customer service, Delivery.Recent recommendations regarding this business are as follows: "Call store first", "Do not order online", "Complain when something is not right it’s Ur moneyv", "Call", "Try not to call this customer service group Pissed Consumer company.".
Most users want Bath And Body Works to offer a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund on gift card
I received a gift card from Bath and body. I placed an order online to pick up in the store when I came to the store to pick up the items they said my order had been canceled due to no longer having merchandise my refund was not added back to my gift card
- Great lotions and candles
- Not receiving information cancellations
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong items delivered
My entire order is wrong. I ordered 13 lotions, body soaps, and sprays, and received all air fresheners or wallflowers. I spent over $100 and got a bunch of stuff I would never buy or have never bought.
Preferred solution: My correct items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service awful supervisory experience
I placed an order with Bath and Body Works around December 6th and was supposed to receive my order before December 19th. I tracked the order, which stated it was delivered to my house on December 16th.
However, no order was delivered that day. Being a stay-at-home mom, I immediately called them and claimed that no order was delivered on the 16th. They stated they would send out the order again. I stated as long as I have it before Christmas, it would be fine.
However, they told me they could not promise me that it would be here before Christmas. I then requested a refund on December 16th. I was told the refund would take 3 to 5 days. Today's date is December 27th and I still have not received my order or refund.
I've called 34 times with no success. I was told the refund would be expedited but it has not been. I'm upset because they've had my money tied up since December 6 and in my view, that money is now earning interest while they sit on it. I expect some form of compensation for the delay.
Two separate employees, including a supervisor named Miguel, hung up on me on December 20th. He told me I would get my money when I get it. This upset me greatly. I receive social security of $921 a month and $212 is a significant amount for me.
The candles I ordered were meant to be Christmas gifts for the majority of my family to complement the Bath and Body Works items. This situation left me in a bind. I didn’t appreciate that at all. I told them they should both send out the candles and give me the refund.
So far, nothing has been done and no offers have been made.
I will never shop at Bath and Body Works again, especially since they use paraffin wax which I consider a toxin. Instead, I will shop at Goose Candles and take my business elsewhere.
- Steal your money to make their yearl6 bottom line bigger
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Promo, but no product as advertised
Add was for 298 soaps. I went to store an hour after they opened which is 15 miles from my house.
Clerk told me they are out of product sorry. I have been buying Bath and body ever since you opened a store.
I am so not happy with making that round-trip for nothing. And it is a one-day sale of course.
- Smells good
- Availability of sale products
Preferred solution: Price reduction
User's recommendation: Call store first

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order
First the name Pissed Consumer is very offensive. That is a horrible name for a company.
Its just not cute or benefiting at all. When I was looking for B&BW customer service number I thought that it was a joke. Unfortunately it was not. The customer service representative wasnt able to help me because I wanted to cancel my order.
So I ask to speak to a manager and he said that it would take 9 minutes. So I waited. The manager was able to cancel my order. That was so stressful.
I have to shop online because I am disabled and it is difficult to shop in a store. So shopping on line is better for me.
User's recommendation: Try not to call this customer service group Pissed Consumer company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Resolved: Missing points
Ive had two purchases at Tanger outlet Branson not show up on points the other one was for $63 but cant find receipt it was when wall flowers were on sale $3.25
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cannot get my promotional code to work on a online order
Agent helped resolve issue.She placed my order and was able to give me a discount. She was very helpful.
On-line order
Good representation , she took good care of me. I felt appreciated. I will order from you guys again.i also, like the points incentives
Missing a 3 wick candle from online order
I am missing a 3 wick candle. I need it sent to Justine Romito immediately or credit my account.
Jusith A. DIpisa chase Visa Debit Card ending in 1320.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order placed but no confirmation number
They told me to wait a few hours for a confirmation email to arrive, if not then call back. So I wil
User's recommendation: Great store
Opened item
Its no doubt that I was disappointed with my shipment because it was a big mess! One of the body wash was opened and wasted all over everything in my box and one spray item had no spray top on it.
Not to mention that some of the items I was giving as Christmas gifts had to be washed and some of the labels were soaked partially (not a good look for a gift.) Now I have to purchase something else quickly to give as gifts. Not happy about that.
Customer service employee was very apologetic and offered to send me item damaged that was in stock. I understand things happen doing shipment so with that said I still love my bath and body products!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problem at store
It was disturbing and unprofessional
The store clerk was extremely rude and unprofessional. I spent $165 plus dollars.
I have been very loyal to Bath and Body Works. She was so inappropriate and I am very dissatisfied.
- I like the products
- Unprofessional conduct
Preferred solution: I would like to be appreciated by bath and body works. I would like to shop and spend my money with happiness and not be disrespected and treated rudely by the staff. I am not happy with my interaction on yesterday.
User's recommendation: Don't shop where you are not appropriated
Broken candles
Candles broken during shipping, but they were replaced with new ones. Great customer service and my issue was resolved in no time.
They made a charge to my account saved on their site without informing me the reason . The way some of my packages arrive destroying some products.
Tell me why U took money out of the saved account I have with BBW? If I owe money tell me 1st before U take money.
I called more than 1x but never got a straight answer to why they took money out of my account. Some of my products come in broken leaking all over the box & last box that came in looks like they punched *** on side.
User's recommendation: Complain when something is not right it’s Ur moneyv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Favorite Fragrance
Bath & Body Works is my favorite app to shop for my favorite fragrance. The prices are affordable and shipping time is faster than expected. They have a wide variety of different fragrances to choose from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Keep getting your mailing for a hateful woman a
Please get Juliana Clay
625 Surfside Ave
Virginia Beach, VA 23451
Off your mailing list. I have made this request for a year and still keep getting her mailings
User's recommendation: I may need your legal dept
About
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Bath and Body Works is an online store that provides a stunning variety of body care products. The company was founded in 1990. Today, it has more than 1,600 stores all over the world. At Bath and Body Works you will find various body lotions, shower gels, bath foams, soap and hand sanitizers, lip balms and glosses, fragrances and many more. Also, Bath and Body Works provides a wide range of accessories to make taking a bath a pure pleasure: candles, fragrance oils, fragrance bulbs and many more. Bath and Body Works aims to provide high quality products at affordable prices to meet consumers' expectations and needs.

Bath And Body Works is ranked 169 out of 2271 in Cosmetics and Personal Care category
USA, Asia, Canada
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You are crazy if you only receive $921/month and spent $212. What is even crazier is it sounds like you don’t have/didn’t use a credit card and this came out of living expenses.
How else do you pay online w/ o a card, idiot! Thought that though didn't you.
Are you working w/ a full deck. I'm married too fool.
Of course you paid with a card, hag. A debit card.
Had you used a credit card you could dispute the charge AND most importantly Shortbus, the charge would fall off. While waiting for it to fall off, it wouldn’t be impacting your finances. You probably don’t qualify for a credit card so the money came immediately out of your bank account. Keep mouthing off about others not thinking things through.
As for not working with a full deck? That’s the person only getting $921/month and spending $212 of it at Bath and Body Works.