Skip to content
Write review For Business
  • Login

Contact Bath And Body Works Customer Service

Bath And Body Works Phone Numbers and Emails

Toll-Free Number:

  • (800) 756-5005
Call customer service
Send Message

Customer Service:

  • (800) 869-0158
    Reward Program
  • (800) 395-1001
    Store Customer Care
  • +1 403 441 2237
    Calgary, Alberta
  • +90 212 345 5425
    Istanbul, Turkey
  • +604 730 8488
    Kedah Darul Aman, Malaysia
  • +3 170 737 0002
    Leidschendam, Netherlands
  • +57 604 321 5717
    Medellin, Colombiá
  • +52 552 167 4178
    Mexico City, Mexico
  • +390 287 5666
    Milano, Italy
  • +91 777 702 3526
    Mumbai, India
  • +58 295 260 2499
    Pampatar, Venezuela
  • +663 300 3567
    Pattaya, Thailand
  • +96 611 510 1542
    Riyadh, Kingdom of Saudi Arabia
  • +5 623 241 0434
    Santiago, Chile
  • +6 129 267 2231
    Sydney, Australia
  • +4 860 143 0426
    Warsaw, Poland

Jobs/ Career:

  • (855) 556-2657
    Assistance or an Accommodation due to a disability

Bath And Body Works Emails:

Customer Service
Investors/ Franchising
Jobs/ Career
Assistance or an accommodation due to a disability
Legal
cs@bathandbodyworks.com.au
Australia
Is this your business?

Bath And Body Works Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bath And Body Works Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email

  • The best phone number to call Bath And Body Works is 8007565005. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Bath And Body Works may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Bath And Body?

Most Popular Number:

(800) 756-5005
Total calls: 6 010 Issues resolved: 334 Last call: Jan 12, 2026

The Bath and Body customer service number you can call if you have issues that need to be solved is 1-800-756-5005.
The number of Bath and Body Works customer care dealing with stores is 1-800-395-1001. You can use this contact to check product availability or solve issues with the product purchased in a specific company’s store.
To learn about the reward program, call Bath & Body Works customer service number: 1-800-869-0158.

The Bath and Body Works customer service hours vary for different contacts. The customer care phone number for general questions is available daily from 6 am to midnight ET. You can reach the store customer care daily from 9 am to 7 pm ET to solve the issues with the specific store.
The digital assistant is available via chat 24/7. If you want to talk to a live representative using the chat option, contact them Monday through Sunday from 6 am to midnight. The alternative phone, which you may call if you can’t reach the agent via chat, also operates during the same hours.

To contact Bath and Body Works customer service via live chat, find the chat icon in the bottom right corner of the website. Click the chat bubble to start the conversation with the digital assistant. Confirm that you agree to the company’s Privacy Policy. Choose the option of inquiry you need help with from the list. Follow the instructions from the chatbot to get the solution to your problem.
If the digital assistant can’t help, type “Chat with associate” and wait for the connection with a live support representative. If all representatives are currently busy, you can call 1-800-756-5005 to receive answers to your questions.

PissedConsumer Club

Contact Information

Bath And Body Works Website:

Bath And Body Works Help Center:

Corporate Office Address:

Bath and Body Works Direct, Inc.
7 Limited Parkway
Reynoldsburg, Ohio 43068
United States

Other Info (opening hours):

Other Locations:

Shop 60, Lower Ground 1, 455 George St,

Sydney,

New South Wales 2000,

Australia


Via Torino, 21,

20123 Milano,

Italy


59 Złota Street,

Warsaw,

Poland

More contact details

Bath And Body Works Customer Service Reviews

2.5 / 5
Average
See all 1.2K reviews
Lucillie Kdk
Great service!!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

This is the first time ever receiving anything broken or damaged. Customer service was amazing to help me and resolve the issue.

Im a long time customer and will be customer for life!! #bathandbodyaddicted

Alexzia Pbg
Bad packaging.
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Great customer service. Sending me replacements.
My order wasnt properly packed and the lids came unscrewed and product was all over the box.

How Good is Bath And Body Works's Customer Service?

Kyia Qgc
Kyia Qgc
Feels Disappointed | Aug 01, 2025

The 3 phone numbers I called for Customer Service did not give an option to speak with a representative. The options were not anything to do with answering customre questions.

Read full quote
Charlotte E Pjg
Charlotte E Pjg
Feels Disappointed | Nov 05, 2024

It was disturbing and unprofessional

Read full quote
Deshanna Wdv
Deshanna Wdv
Feels Disappointed | Sep 24, 2024

Order still not received , well over 2 weeks late. Customer satisfaction rated -zero.

Read full quote
Lajean Wrp
Lajean Wrp
Feels Satisfied | Aug 09, 2024

I need to talk with a representative concerning a new address

Read full quote
Elverna Ohg
Elverna Ohg
Feels Disappointed | Jul 17, 2024

Had to resubmit my order 3 times and i am not receiving any of it! No one can find my order except the initial one on 6 /10/2024 and he rest of the re submitted orders were never sent I was toldThis is absolutely ridiculous I cannot believe the callous way I was treated on the call line and I talked to 6 different people and each person cut me off each time i neared the end of the conversation. I hope that they have actually refunded my entire money back. I don’t trust any one anymore!!

Read full quote
Laureen Tdm
Laureen Tdm
Feels Satisfied | Jul 11, 2024

Overall experience was very good. Customer service representative was very helpful and pleasant.

Read full quote

Summary of Bath And Body Works Customer Service Calls

7.7K TOTAL
CALLS
04:12 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bath And Body Works?

Shipping and Delivery Question:

  • “Never received order”
  • “Where is my order”
  • “My shipping address is incorrect”

Request for Information Question:

  • “Need help”
  • “A quick question about a coupon, sorry to bother”
  • “Want to know about and purchase some youn women gift sets”

Product/ Service Question:

  • “Products received damaged and leaked”
  • “Broken candle”
  • “Recieved my candle order and there's tiny pieces of glass in box and 2 candles are broken!!!!! Highly upset they are presents!”

Payments and Charges Question:

  • “Charges to my bank”
  • “Couldn’t use coupon”
  • “Can't use my coupons at all”

Account Question:

  • “Rewards”
  • “I’ve been a member for years, ordering at least a few times a year, you constantly fail to send my coupons!!!! I ordered again this year, I’m missing half my order”
  • “Reset password won’t work”

Return/ Replace Question:

  • “Number change”
  • “Change email”
  • “Correct the wrong information on my account”

Website/ Application Question:

  • “My app isn’t working can’t put my order in coupon is expiring and my free bottle of lotion is expiring tonight and I’ve tried several times to put it in”
  • “Trouble placing order online.”
  • “Order online”

Activation/ Cancellation Question:

  • “Canceled order”
  • “Cancel order”
  • “Activate gift certificate”

Cards Question:

  • “Gift card not working at store”
  • “I had $68 in gift cards loaded to the app and it is gone”
  • “Gift card”

Refund Question:

  • “Refund not issued back”
  • “Refund”
  • “Refund on gift card”

Staff Question:

  • “Poor service”
  • “Customer service”
  • “Report a customer service person”

Employment Question:

  • “Missing paycheck”
  • “Need copies of last 7 paychecks”
  • “I'm a seasonal employee and need my w2”

Other Question:

  • “Cannot checkout”
  • “Not got order”
  • “Items missing from order”

Compare Bath And Body Works Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Goose Creek Candles
Goose Creek Candles Customer Service
stars-rating-fill
1.7 out of 5
Yankee Candle
Yankee Candle Customer Service
stars-rating-fill
1.5 out of 5
Fragrantica
Fragrantica Customer Service
Write a review
Do you have something to say about Bath And Body Works? What happened? What can we help you with?
Submit review Don't show this popup
Bath And Body Works
Reviews Contacts Community