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Contact Bath And Body Works Customer Service

Bath And Body Works Phone Numbers and Emails

Toll-Free Number:

  • (800) 756-5005
Call customer service
Send Message

Customer Service:

  • (800) 869-0158
    Reward Program
  • (800) 395-1001
    Store Customer Care
  • +1 403 441 2237
    Calgary, Alberta
  • +90 212 345 5425
    Istanbul, Turkey
  • +604 730 8488
    Kedah Darul Aman, Malaysia
  • +3 170 737 0002
    Leidschendam, Netherlands
  • +57 604 321 5717
    Medellin, Colombiá
  • +52 552 167 4178
    Mexico City, Mexico
  • +390 287 5666
    Milano, Italy
  • +91 777 702 3526
    Mumbai, India
  • +58 295 260 2499
    Pampatar, Venezuela
  • +663 300 3567
    Pattaya, Thailand
  • +96 611 510 1542
    Riyadh, Kingdom of Saudi Arabia
  • +5 623 241 0434
    Santiago, Chile
  • +6 129 267 2231
    Sydney, Australia
  • +4 860 143 0426
    Warsaw, Poland

Jobs/ Career:

  • (855) 556-2657
    Assistance or an Accommodation due to a disability

Bath And Body Works Emails:

Jobs/ Career
Assistance or an accommodation due to a disability
Legal
cs@bathandbodyworks.com.au
Australia
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How to Contact Bath And Body?

Most Popular Number:

(800) 756-5005
Total calls: 5 822 Issues resolved: 321 Last call: Feb 9, 2025
author avatar
PissedConsumer Reporter

The Bath and Body customer service number you can call if you have issues that need to be solved is 1-877-832-9272. If you require the relay service, dial 711.
The number of Bath and Body Works customer care dealing with stores is 1-800-395-1001. You can use this contact to check product availability or solve issues with the product purchased in a specific company’s store.
To learn about the reward program, call Bath & Body Works customer service number: 1-800-869-0158. If you want to chat with a live representative online, but they are currently unavailable, dial 1-800-756-5005 to get help with whatever inquiry you have.

The Bath and Body Works customer service hours vary for different contacts. The customer care phone number for general questions is available daily from 6 am to midnight ET. You can reach the store customer care daily from 9 am to 7 pm ET to solve the issues with the specific store.
The digital assistant is available via chat 24/7. If you want to talk to a live representative using the chat option, contact them Monday through Sunday from 6 am to midnight. The alternative phone, which you may call if you can’t reach the agent via chat, also operates during the same hours.

To contact Bath and Body Works customer service via live chat, find the chat icon in the bottom right corner of the website. Click the chat bubble to start the conversation with the digital assistant. Confirm that you agree to the company’s Privacy Policy. Choose the option of inquiry you need help with from the list. Follow the instructions from the chatbot to get the solution to your problem.
If the digital assistant can’t help, type “Chat with associate” and wait for the connection with a live support representative. If all representatives are currently busy, you can call 1-800-756-5005 to receive answers to your questions.

Bath And Body Works Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bath And Body Works Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Bath And Body Works is 8007565005. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Bath And Body Works may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Bath And Body Works Website:

Bath And Body Works Help Center:

Corporate Office Address:

Bath and Body Works Direct, Inc.
7 Limited Parkway
Columbus, Ohio 43068
United States

Other Info (opening hours):

Other Locations:

Shop 60, Lower Ground 1, 455 George St,

Sydney,

New South Wales 2000,

Australia


Via Torino, 21,

20123 Milano,

Italy


59 Złota Street,

Warsaw,

Poland

More contact details

Bath And Body Works Customer Service Reviews

2.5 / 5
Average
Guest-6349738
Broken candles
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Candles broken during shipping, but they were replaced with new ones. Great customer service and my issue was resolved in no time.

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Marico Shu
Wrong customer name on my coupons I receive in the mail
stars-rating stars-rating stars-rating stars-rating stars-rating
4.6

I received my monthly coupons in the mail with the wrong name (my husband's ex-wife's from 20+ years ago) on them. Strange to say the least! The customer service representative was great!

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Lavonte Cwd
Your website desperately need to be updated. It’s not user friendly and does not allow you to make changes to your cart.

I made several attempts to remove an item from my shopping cart and it refused to except the changes I was requesting. So then I tried to chat with virtual Violet that was a mess.

Could never answer my questions or help resolve my issue. This went on for over a week. Finally I found a phone number and I called customer service they were prompt assist my cart out so I could start all over again. So I tempted once again to create an order to remove one item was referred to violet without success.

My shopping cart sits there with unwanted items and unable to place my order because I was not able to make changes to the cart again.

Your website desperately needs an update or to be user-friendly. I have never had such a hard time working on an online shopping cart.

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Ranell Gzu
Five star excellent
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

It was easy to resolve my issue. The representative was very friendly and very helpful. She resolved my problem to my satisfaction.

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How Good is Bath And Body Works's Customer Service?

Charlotte E Pjg
Charlotte E Pjg
Feels Disappointed | Nov 05, 2024

It was disturbing and unprofessional

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Deshanna Wdv
Deshanna Wdv
Feels Disappointed | Sep 24, 2024

Order still not received , well over 2 weeks late. Customer satisfaction rated -zero.

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Lajean Wrp
Lajean Wrp
Feels Satisfied | Aug 09, 2024

I need to talk with a representative concerning a new address

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Elverna Ohg
Elverna Ohg
Feels Disappointed | Jul 17, 2024

Had to resubmit my order 3 times and i am not receiving any of it! No one can find my order except the initial one on 6 /10/2024 and he rest of the re submitted orders were never sent I was toldThis is absolutely ridiculous I cannot believe the callous way I was treated on the call line and I talked to 6 different people and each person cut me off each time i neared the end of the conversation. I hope that they have actually refunded my entire money back. I don’t trust any one anymore!!

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Laureen Tdm
Laureen Tdm
Feels Satisfied | Jul 11, 2024

Overall experience was very good. Customer service representative was very helpful and pleasant.

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Anton Ude
Anton Ude
Feels Disappointed | Jul 06, 2024

No live person. Too much. No email to reset my password. I NEED A REAL PERSON, NOW.

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Summary of Bath And Body Works Customer Service Calls

7.5K TOTAL
CALLS
04:08 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bath And Body Works?

Shipping and Delivery Question:

  • “Missing package”
  • “Order not received”
  • “Wrong item sent”

Request for Information Question:

  • “Order status”
  • “About my reward”
  • “Question coupon”

Product/ Service Question:

  • “Error”
  • “Broken refills in my online order delivered today.”
  • “Order damaged”

Payments and Charges Question:

  • “My credit card is being charged monthly. I don’t want it to be . I only made a one time purchase for Mahogany Teakwood .”
  • “Coupon promised never received”
  • “I'm not receiving coupons thru mail”

Account Question:

  • “I have 2 accounts they need to be consolidated And I haven’t received anything for my birthday on Saturday”
  • “Promo code not working”
  • “Cannot log in/ sign in”

Return/ Replace Question:

  • “Change address”
  • “Why item was returned”
  • “My order was returned back to sender”

Website/ Application Question:

  • “Mail or app coupons”
  • “Order online”
  • “Website not working”

Activation/ Cancellation Question:

  • “Cancelled order”
  • “Cancel an item”
  • “Cancel order”

Cards Question:

  • “Gift card”
  • “Gift card assistance”
  • “To fine out if gift card is still good”

Refund Question:

  • “Refund on gift card”
  • “Refund”
  • “Missing refund”

Staff Question:

  • “Report a customer service person”
  • “I need service”
  • “Worst customer service”

Employment Question:

  • “I'm a seasonal employee and need my w2”
  • “Payroll questions”
  • “W-2”

Other Question:

  • “Duplicate acv”
  • “My order”
  • “Don't know if my order. Went through”

Compare Bath And Body Works Customer Service To

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