Product: Bath And Body Works Customer Care Clear all filters (0 of 17 reviews match)
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I am a government employee at a Federal agency located in NYC at 26 Federal plaza; I often go to this stores East 23rd st location after work but on occasion I got outside of work. Whenever I shop at this store and I am not dressed in work attire I am scrutinized and...
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1.0
Product
Bath And Body Works Customer Care
#1243066
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What a terrible experience. There customer service department is pure horrible, they do nothing but hang up on people. I just called to speak with someone and a Nada told me no one can help didn't take my information and didnt let me speak with a manager just hung up...
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Anonymous
amandas

I'm sad to see people like you filing false claims for attention and merchandise cards, how sad. don't try and ruin a companies image because it makes you look really dumb to ...

Anonymous
Scotty

I have never had any issues with wallflowers, if you follow directions closely this should never be an issue, as the last comment said don't plug them in if they are damaged, ...

1.0
Product
Bath And Body Works Customer Care
I liked
  • Candles
I didn't like
  • Wall flowers and customer service department
#1230007
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Bath And Body Works - Rude workers

bath and body works in gateway center, brooklyn is terrible. the workers in there are extremely rude. my mother was politely asking a worker for something and she rudely responded by saying she was busy talking to a customer.
Product
Bath And Body Works Customer Care
#1187819
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I typically love this store and have a great time with the ladies that work there.However there is a new employee that is completely rude and out of line with what I believe are the company's standards. On several occasions I have witnessed her on her phone loudly...
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Anonymous
Carlee

Employees are not allowed to use their cell phones while working! I HIGHLY doubt a new employee would do this. I think you are trying to get somebody fired for personal issues...

Product
Bath And Body Works Customer Care
#1176809
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AM VERY ANGRY THAT THIS WAS DONE TO ME AND AM PLEADING WITH ALL OF BATH AND BODY WORKS CUSTOMERS , PLEASE BE VIGILANT AND CHECK ALL YOUR CREDIT CARD TRANSACTIONS THAT WAS MADE IN STORE AT LEAST THREE DAYS OR SO AFTER YOUR PURCHASES. AM NOT SURE WHAT THEIR SYSTEMS ARE...
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Product
Bath And Body Works Customer Care
#1166963
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She kept telling me that when I get my order I should drive to the closest Bath and Body Works to get some points. I told her I don't live near a Bath and Body Works but she continued to interrupt and talk over me. I tired being nice to her but she insisted on being...
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Anonymous
Hong Vu

I ordered 2 days ago by mistake, so I called Customer Services to cancel the order. The lady was very nice and told that I had to wait for 24-48 hours for cancellation confirm...

Anonymous
Kathy

Once you place the order online, we can't cancel it. Associates CANNOT just cancel online orders on our registers. This is why you have to wait until you have received the ord...

2.5
Product
Bath And Body Works Customer Care
I liked
  • Coupon codes
  • Seasonal products
I didn't like
  • Rude employee calling to help the situation
#1138048
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Bath And Body Works - Terrible

Everytime I go into the Mayfair Mall store in Milwaukee, WI, I am racially profiled. I am in my 40's but look very young. That is no excuse to be followed around the store. I will be issuing a formal complaint and urging others to boycott.
2.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Bath And Body Works Customer Care
#1101649
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i sent a couple of items for refund to bath body works.first of all they don't let you return the items in the store, if u want refund in the original form of payment. they ask you to mail the items and pay for shipping. i wanted my money back and not store credit. i...
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Anonymous
Roxanne

Are you sure you just didn't "forget" to put the most expensive item in the box?? Our warehouses have cameras EVERYWHERE so theft is HIGHLY unlikely.

2.2
Product
Bath And Body Works Customer Care
I liked
  • Product variety and sales
I didn't like
  • Return policy
  • Customer service
  • Loss of item meant for return
#1057170
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I sent an e mail asking which hand soaps would fit into a pretty sleeve that I have had for about 2 years.I was told that those soap containers were discontinued as customers like new items, therefore, my sleeve would no longer be usable. She went on to say she was...
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Anonymous
Eegush

The very same thing happened to me. I bought 5 sleeves and the next season the soaps wouldn’t fit so basically they are totally unusable after only a year. They aren’t exactly...

1.0
Product
Bath And Body Works Customer Care
I liked
  • Quick response to my e mail
I didn't like
  • Attitude of person answering
#1009309
Reply to reviews
I called customer service and explained the whole thing I was told that the order would be cancelled out as I requested and the money would be credited back within 48 hours to the gift card I paid with after checking my balance and the money not being put back on...
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Anonymous
D. Albright

To whom it may concern at Bath and Bodyworks,PLEASE bring back Sandalwood Rose body spray and perfume! Many people are hoping for this. Thank you,D. Albright

Product
Bath And Body Works Customer Care
#997165
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