Product: Bath And Body Works Customer Care Clear all filters (10 of 10 reviews match)
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i sent a couple of items for refund to bath body works.first of all they don't let you return the items in the store, if u want refund in the original form of payment. they ask you to mail the items and pay for shipping. i wanted my money back and not store credit. i...
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2.2
Product
Bath And Body Works Customer Care
I liked
  • Product variety and sales
I didn't like
  • Return policy
  • Loss of item meant for return
  • Customer service
#1057170
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I sent an e mail asking which hand soaps would fit into a pretty sleeve that I have had for about 2 years.I was told that those soap containers were discontinued as customers like new items, therefore, my sleeve would no longer be usable. She went on to say she was...
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1.0
Product
Bath And Body Works Customer Care
I liked
  • Quick response to my e mail
I didn't like
  • Attitude of person answering
#1009309
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I called customer service and explained the whole thing I was told that the order would be cancelled out as I requested and the money would be credited back within 48 hours to the gift card I paid with after checking my balance and the money not being put back on...
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Product
Bath And Body Works Customer Care
#997165
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The service that they give in the stores for the most part is the best service you will get from this company.If there is a problem and you have to contact corporate, good luck. You have better luck trying to raise your dead relative from the grave than you do trying...
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3.3
Product
Bath And Body Works Customer Care
I liked
  • Scents
  • Seasonal products
I didn't like
  • Rude in store employee
  • Wrong promotion
  • Was told the promotion was not available
#935404
Reply to reviews
My first experience at BBW was awesome. a blonde seller was very helpful and seem to be the only one helping costumers around. she was interested in my likes and I bought more than I expected. I went back last week and nobody was around, I asked for her and I got a...
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Product
Bath And Body Works Customer Care
#509257
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Bath And Body Works - Terrible

#1101649
2.3
Details
Everytime I go into the Mayfair Mall store in Milwaukee, WI, I am racially profiled. I am in my 40's but look very young. That is no excuse to be followed around the store. I will be issuing a formal complaint and urging others to boycott.
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Customer service
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Diversity of Products or Services
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Product or Service Quality
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Bath And Body Works Customer Care Review

#940385
1.8
Details
Went to bath and body works in Hazleton pa the lady was so rude wouldnt let us use two coupons on an order even though there was nothing on either of them that said you cant use in addition to another coupon
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Bath And Body Works Customer Care Review

#910737
I will never buy another thing from them. They took money $54 dollars out of my account even though my purchase was only $47 and they said it didn't take it out of my account but I went to my bank and they said it did. They won't give me my stuff that I was trying to buy or give me my money back. I will not purchase anything from this store again.
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Bath And Body Works Customer Care Review

#859903
2.4
Details
Breathe Comfort was discontinued! Just ridiculous! I stopped shopping there because of this! At least offer online for your customers!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Bath And Body Works Customer Care Review

#606843
I have been a customer for over 20 yrs. The quality of your products have been so disappointing.I will never shop there again.
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