Bath And Body Works

While I have no issue with their products, their online order system and customer service CHAT is garbage. I placed 7 or 8 online pick up orders at separate times on different days all of which were canceled involuntarily.

As soon as I received a text saying they were working on my order another text comes through saying my order was canceled. The first chat associate said its because the orders arent in stock to which I told him I had spoken with someone at the store that assured me that was not true. Everything I had ordered on all orders was in stock. It was only 5 room sprays.

He proceeded to ignore my reply and offered to put some hand lotion and other items I had no interest in in my cart. I ended the chat because I had heard enough stupid for the day. When I tried the very last time which was about a month later. The same thing happened so I called customer service.

The associate was very helpful and even placed an order for the same 5 room sprays and he got the very same results when using my information. He admitted he had no idea what was going on instead of blowing smoke up my @55. I was at the store this time so I just went in and purchased the sprays. A few days later I decided I needed to get to the bottom of the issue through chat because Im stupid and yeahI was told that the online service for all of Bath and Body Works had been disabled.

Really? Lol! Yes for the previous 2 days which did not include the last day I tried to place an order. I explained I had been having this issue since before Christmas and I think this may have sent them into shock because the chat thread went silent and awkward and I havent heard anything since.

I dont know who they hire for chat support but Im almost positive their the offspring of the CEO or somebody higher up in the company because the things they throw out there under the guise of support are just stupid. They dont even try. They just offer products and skip all over the issue at hand. The word useless is even giving them too much credit.

I literally laughed out loud at some the responses. Id rather talk to a bot. Do better B&BW. And stop randomly flagging your CUSTOMERS accounts.

Google will show that canceled orders and a lack of quality customer service and support is a very common issue with B&BW. Unacceptable.

I placed a large order 12/9/22 , received 19 of 21 items in two shipments. Email stated items would ship in separate packages.

The items that were said to be in 2 packages I received were there and correct. My last 2 boxes items totaling almost $70 of my purchase still to this day have not shipped and it states shipping label made and awaiting carrier pick up to ship.

Customer service denied refund , or even store credit because I only had 90days to return item and request refund.

When almost 11 months later it still says my items were never shipped and awaiting carrier pick up . If even on my order status on my account says they never sent them its beyond me how can they justify denying returning my money .

If it shows the items never left their facility to be sent to me blaming a 90 day return policy for screwing me out of $70 is poor business ethics and sub par customer service to put it nicely!

FedEx delivered this order to the wrong address and it disappeared. Upon talking to the resident at the delivery location, she said there was nothing in her carport when she got home about 2 hours after the delivery time.

When I contacted BBW, they first approved the replacement shipment but it was cancelled and corporate contacted me and told me they would not replace or refund this shipment and is treating me as if I am the thief. They also will not communicate with me any further. I tried to file a claim with FedEx, but cannot unless BBW, the shipper who paid FedEx, provides a letter of release on company letterhead. The response by Randi at BBW was: On your order, you were charged $6.99 for shipping & handling which would make you the payor of transportation charges, therefore FedEx should allow you to file a claim regarding these packages.

I am not the one that paid FedEx but I paid BBW who is the shipper. So I cannot even file a claim with FedEx or BBW insurance. FedEx is notorious for just leaving things at random addresses so I will file a complaint with them as well. But BBW has insurance and can file claims and is simply kicking me to the curb.

I spend tens of thousands with them every year and have tons of damaged shipments and damaged items with pictures but they are now also banning me from filing any future claims for theft, damage or loss. This makes no sense except they no longer care about the customer.

I am out over $600 and no products. I will provide too just for reference pictures of boxes and shipments over the past year alone and many I have never filed claims on or asked for replacements.