Bath and Body Works Complaints and Reviews

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Bath and Body Works
Main address: P.O. Box 183025 43218-3025 Columbus OH
1-800-756-5005, 1-800-395-1001, ,;jsessionid=0WTZNpTTWPNn6tQBCTg7YCsxT2ZXpbTz2xjCr9
  • 32+2 mobile complaints
  • $490 claimed losses
  • $14 average
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  • Sep 06
  • Cosmetics and Toiletries
  • Doylestown, Pennsylvania
  • Low Quality Products
  • 1
  • 1
  • 114

I am a long time BTW user. The recent products are not living up to tge BBW name. I bought the 2 in 1 body wash an bubble bath a $16.50 cost. The product sucks. Minimal bubbles an didnt leave skin soft. I bought the body lotion pumpkin latte marshmellow.the lotion is thin. The smell is great but smells weird once its rubbed in. The flavors an quality of your product is changing for the worst. How... Read more

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Check ingredients!!! After years of using their ( Bath and Bodyworks) shower gel my skin on my arms look like an 85 year old. Thin and bruises and breaks easy. When I checked ingredients I see formaldehyde is used in all shower gels. THATS what's ruining my skin. Add comment


  • Jul 19
  • Cosmetics and Toiletries
  • False Breeder Accusation
  • 146

Last Saturday I tried to order a gift card and entered all the necessary information, but the order didn't seem to go through. I emailed the company about that and received a thorough response within a couple hours suggesting that I call their 800 number and ask them to search by my credit card number. I didn't really expect anyone to answer on a Saturday afternoon but was promptly connected... Read more

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  • Jul 11
  • Cosmetics and Toiletries
  • Fort Myers, Florida
  • Customer Service Issue
  • 149

My first experience at BBW was awesome. a blonde seller was very helpful and seem to be the only one helping costumers around. she was interested in my likes and I bought more than I expected. I went back last week and nobody was around, I asked for her and I got a rude response back. I couldn't find what I wanted, didn't recommend new products or sales. the sellers and manager were unhelpful,... Read more

Was this review helpful? 1 1


  • Jun 27
  • Cosmetics and Toiletries
  • Livonia, Michigan
  • Order Cancellation
  • 1
  • 1
  • 52

I hate, hate, HATE that you cannot cancel orders. I accidentally added things to my basket before check out and I couldn't cancel the order/make changes. Read more

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  • Jun 22
  • Cosmetics and Toiletries
  • Jacksonville, Florida
  • Bella Flora Collection
  • 73

I just want the Bella Flora collection to return. The best fragrance this company has ever had! Bring it back please. I have several friends who agree with me. We are willing to start a Bring-back-Bella-Flora campaign. I don't mind if it is once a year. As long as the decision-makers don't suspend it indefinitely. I am even willing to pay extra for the set. The Bella Flora rivals big name... Read more

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  • Jun 20
  • Health and Beauty
  • Newark, New Jersey
  • Online Order
  • 1
  • 1
  • 60

I have been waiting for an online order for 10 days. Tracking shows it's stuck in IA. Maybe the weather. But I emailed the customer service and instead of reading my email and problem, then sent me a canned response which had nothing to do with my question. I answered this a.m. and got a blank email in response. I don't know what has happened to this company but it has gone downhill big time. Not... Read more

Was this review helpful? 1 0


  • Jun 11
  • Beauty Centers and Spas
  • Stuart, Florida
  • Advertised Price
  • 187

I've been a customer for many years and sometimes wonder why. I receive their emails and typically head to my local store, if there is a sale on the items I use most. Primarily Wallflowers Recently, there was a big sale on the wallflower bulbs for $2.50. I scrolled through the entire email to be sure the sale included in-store purchases, and to be sure my favorite scent was included in the... Read more

Was this review helpful? 5 1


  • Jun 10
  • Health and Beauty
  • Dallas, Texas
  • Bbw Soap
  • 2
  • 2
  • 113

I'm a loyal BBW customer for many years. All the soap we use at my home bought from BBW! Surprisingly, the last time I went shopping from them (last week), I noticed that the hand soap is very light, thin liquid, more watery, not as thick as usual, not as concentrated as it used to be and the scent have faded once you finish washing your hands! That was not the case for all these years! and I'm... Read more

Was this review helpful? 6 2


  • Jun 02
  • Cosmetics and Toiletries
  • Sierra Vista, Arizona
  • Employee Treatment
  • 2
  • 2
  • 214

I received a VERY unpleasant experience at the Sierra Vista, Arizona store. Three employees were UNBELIEVABLY rude and did very appalling things to me. I was looking around the store and an employee came very close to me and watched my every move as I was testing a product. She kept telling me what the product was and trying to sell it to me. I then walked to a different spot in the store and the... Read more

Was this review helpful? 3 1
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