Bath And Body Works
Bath And Body Works Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bath And Body Works has 2.8 star rating based on 573 customer reviews. Consumers are mostly neutral.
47% of users would likely recommend Bath And Body Works to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, Product quality.
Cons: Lack of customer service, Customer service, Delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bath And Body Works has 2.8 star rating based on 573 customer reviews. Consumers are mostly neutral.
47% of users would likely recommend Bath And Body Works to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, Product quality.
Cons: Lack of customer service, Customer service, Delivery.Recent recommendations regarding this business are as follows: "Make sure that unsuspecting people realize you are not the real Bath and Body works Customer Service", "Report issues to ensure better services", "Well right now I don’t know", "Be very careful and watch your credit or debit card!", "Go to another store for these types of items.".
Most users want Bath And Body Works to offer a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Reliability and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Great customer service representative was vey very helpful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasItems never shipped but denied refund
I placed a large order 12/9/22 , received 19 of 21 items in two shipments. Email stated items would ship in separate packages.
The items that were said to be in 2 packages I received were there and correct. My last 2 boxes items totaling almost $70 of my purchase still to this day have not shipped and it states shipping label made and awaiting carrier pick up to ship.
Customer service denied refund , or even store credit because I only had 90days to return item and request refund.
When almost 11 months later it still says my items were never shipped and awaiting carrier pick up . If even on my order status on my account says they never sent them its beyond me how can they justify denying returning my money .
If it shows the items never left their facility to be sent to me blaming a 90 day return policy for screwing me out of $70 is poor business ethics and sub par customer service to put it nicely!
- Good prices
- Sales over holidays
- Poor shipping
- Poor customer service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaI received the order incomplete
User's recommendation: to make sure orders are complete when they ship
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonNose si la olden que yo hice fue un robo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany refusal to file claims and provide refund or replacement misdelivered and stolen packages
FedEx delivered this order to the wrong address and it disappeared. Upon talking to the resident at the delivery location, she said there was nothing in her carport when she got home about 2 hours after the delivery time.
When I contacted BBW, they first approved the replacement shipment but it was cancelled and corporate contacted me and told me they would not replace or refund this shipment and is treating me as if I am the thief. They also will not communicate with me any further. I tried to file a claim with FedEx, but cannot unless BBW, the shipper who paid FedEx, provides a letter of release on company letterhead. The response by Randi at BBW was: On your order, you were charged $6.99 for shipping & handling which would make you the payor of transportation charges, therefore FedEx should allow you to file a claim regarding these packages.
I am not the one that paid FedEx but I paid BBW who is the shipper. So I cannot even file a claim with FedEx or BBW insurance. FedEx is notorious for just leaving things at random addresses so I will file a complaint with them as well. But BBW has insurance and can file claims and is simply kicking me to the curb.
I spend tens of thousands with them every year and have tons of damaged shipments and damaged items with pictures but they are now also banning me from filing any future claims for theft, damage or loss. This makes no sense except they no longer care about the customer.
I am out over $600 and no products. I will provide too just for reference pictures of boxes and shipments over the past year alone and many I have never filed claims on or asked for replacements.
- Poor customer service and corporate relations
Preferred solution: Full refund
User's recommendation: BEWARE esp. with large orders, you may be out money and no products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBroken items in shipment
Preferred solution: Price reduction
User's recommendation: Shipping stinks!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bellwood, IllinoisAbout my order
User's recommendation: Maybe because the customer service rep. Was rude to me
Whole order damaged and leaking because of poor packing
User's recommendation: None just to the company to hire more competent packers
Order status
User's recommendation: Don’t get fooled if it’s too good to be true double check where it’s coming from
Did not receive shipment
User's recommendation: Make certain you are on the official website
Order follow up #202311****220363
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, GeorgiaI Want A Cancellation
- Love their candles and plug refills
- Customer satisfaction
Preferred solution: Full refund
Purchased a gift card and when I went to the store to use it, they said it was not valid
- Great products
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaWeb order
- Consistent products
- Quality
- App needs improved for more options
User's recommendation: Shop Bath and Body Works sales!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milledgeville, GeorgiaBath&bodyworks.com
- Love their products
- Waiting 11 days for products in stock is sad
- 3 years i been asking to be put on mailing list
Preferred solution: Price reduction
User's recommendation: Beware of the online order taking 2 weeks almost to arrive and anything with oil in because they do not use bubble wrap to prevent damages.
Problem resolved kindly & quickly
- Great products & promotions
Preferred solution: I got my coupon to work thank u!
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Who took all those pics? The boxes are open???
How did you know where the packages were?
You said you talked to the person that lived there and they said the pckgs were gone? Confusing.....
How did you speak to the person at the address where it was delivered? Wouldn’t you only have a pic of the boxes?
The delivery address on shipping documents would still be yours. It sounds like you should file a police report.