Bath and Body Works Complaints and Reviews

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Bath and Body Works
Main address: P.O. Box 183025 43218-3025 Columbus OH
1-800-756-5005, 1-800-395-1001, , http://www.bathandbodyworks.com/helpdesk/index.jsp;jsessionid=0WTZNpTTWPNn6tQBCTg7YCsxT2ZXpbTz2xjCr9
  • 36+3 mobile complaints
  • $505 claimed losses
  • $13 average
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  • Nov 16
  • Cosmetics and Toiletries
  • Body Lotion
  • 2
  • 2
  • 42

I went to the mall to do some birthday shopping for my mother, and she asked me to pick up a small bottle of lotion from Bath & Body Works. I bought a bottle of lotion for her in her favorite scent, which is twilight woods. When I got home, I gave her the lotion. She put some on, and her skin started to crack and irritate her within five minutes. Then I put some on to make sure it was not... Read more

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  • Nov 10
  • Cosmetics and Toiletries
  • Toledo, Ohio
  • Employee
  • 1
  • 1
  • 39

I did not but a story i read pissed me off your employee at your Westfield store was so rude to the special children who were going there for a school trip telling them and the teacher that they were not welcome in the store he should not have a job right now he should be fired I feel so bad for them children I just wanted to know my opinion and I don't even know these people thank you Anna... Read more

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  • Nov 08
  • Cosmetics and Toiletries
  • Humble, Texas
  • Body Lotion
  • 2
  • 2
  • 69

on November 8th I went to my local mall Gwinnett place mall in Duluth Georgia with my sister in law who is visiting from India I suggested that we check out Bath and Body Works body lotions so we entered the store &the lady asked can I help you and I said no thank you..after a brief conversation with my sister in law I asked her if she has any specials she began to tell me about lotions buy 3... Read more

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  • Oct 29
  • Cosmetics and Toiletries
  • Candle
  • 59

**Let's start with their Cancellations...on their site it states that if they cancel your order, you will receive an in e-mail explanation as to why. They cancelled my order even though there is nothing wrong with my account, Paypal or my own funds in it. It was a small order, only 3 small items. I've ordered from them 6 times this year alone with large orders and no problems. I got no e-mail... Read more

Was this review helpful? 1 1

I've been to Bath and Body numerous amount of time and my friends do the same and they always receive coupons in the mail and I have never received one Add comment

     

  • Sep 06
  • Cosmetics and Toiletries
  • Doylestown, Pennsylvania
  • Low Quality Products
  • 1
  • 1
  • 168

I am a long time BTW user. The recent products are not living up to tge BBW name. I bought the 2 in 1 body wash an bubble bath a $16.50 cost. The product sucks. Minimal bubbles an didnt leave skin soft. I bought the body lotion pumpkin latte marshmellow.the lotion is thin. The smell is great but smells weird once its rubbed in. The flavors an quality of your product is changing for the worst. How... Read more

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Check ingredients!!! After years of using their ( Bath and Bodyworks) shower gel my skin on my arms look like an 85 year old. Thin and bruises and breaks easy. When I checked ingredients I see formaldehyde is used in all shower gels. THATS what's ruining my skin. Add comment

     

  • Jul 19
  • Cosmetics and Toiletries
  • False Breeder Accusation
  • 166

Last Saturday I tried to order a gift card and entered all the necessary information, but the order didn't seem to go through. I emailed the company about that and received a thorough response within a couple hours suggesting that I call their 800 number and ask them to search by my credit card number. I didn't really expect anyone to answer on a Saturday afternoon but was promptly connected... Read more

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  • Jul 11
  • Cosmetics and Toiletries
  • Fort Myers, Florida
  • Customer Service Issue
  • 192

My first experience at BBW was awesome. a blonde seller was very helpful and seem to be the only one helping costumers around. she was interested in my likes and I bought more than I expected. I went back last week and nobody was around, I asked for her and I got a rude response back. I couldn't find what I wanted, didn't recommend new products or sales. the sellers and manager were unhelpful,... Read more

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  • Jun 27
  • Cosmetics and Toiletries
  • Livonia, Michigan
  • Order Cancellation
  • 1
  • 1
  • 78

I hate, hate, HATE that you cannot cancel orders. I accidentally added things to my basket before check out and I couldn't cancel the order/make changes. Read more

Was this review helpful? 0 1
 
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