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  • Customers like
    • Nice in store employee2
    • Coupons1
    • Coupon codes1
  • Customers don't like
    • Discontinuation of products2
    • Failure of adding orders1
    • Customer service1

I brought items in to return had the receipt the items were bought on debit but all they wanted to do was give me in store credit don't want credit want my cash back I will never shop there again and it was only a day old too why in store credit force me to spend my money in your store u guys suck Add comment

  • Apr 23
  • Cosmetics and Toiletries
  • Staff
  • 82
  • REVIEW RATING 4/5

I was in BBW yesterday at the lehigh valley mall in whitehall p.a. upper level. I was shopping with my family. We love all of the products there, I shop there at least 2-3 per week. but not after what happened last night. I will be shopping in any other one but not any in that mall and I will pass on the word to all friends and family. The cashier was so out of line to her manager you would have... Read more

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  • Apr 08
  • Cosmetics and Toiletries
  • King George, Virginia
  • Shower Gel
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

I love the aromatherpy however I noticed that my products were water down . I spend several thousand dollars over the last 6 months between gifts and stocking up when it goes on sale . I noticed that 3 months appart form my purchase that my shower gel message oil and bubble bath are differnt colors the darker one spells wonderful the ones that are very light in color you can tell it smells is not... Read more

Was this review helpful? 1 0

Melissa at Bath and Body Works in Knoxville TN at the East Town is the most rude, unprofessional person I have ever had to deal with in a store. They say she is the store manager well I'm sure this store will lose a lot of business with her there for they have lost all mine!!!!! Add comment

Store clerk was very rude. I shop here at least three times a month. Today I was treated like I had no idea what i was talking about. I will never ever go back to this location if i go back at all now! Add comment

  • Mar 24
  • Cosmetics and Toiletries
  • Vero Beach, Florida
  • Air Freshener
  • 1
  • 1
  • 115
  • REVIEW RATING 5/5

I just bought 6 new refills for my wall flowers air freshner plug ins. They do not work, they do not pull up the scent from the glass bottles...My wall flowers,the plastic holders are new.. Are you having problems I am calling customer service.. My friend has some and hers do not work either...I am going to return them....not a very happy customer..I purchase a lot of items from store..If they... Read more

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  • Mar 16
  • Employees and Ex-employees
  • 3
  • 3
  • 75
  • REVIEW RATING 5/5

Explanations from an associate: -Discontinued Items: Due to the fact that Bath & Body Works is constantly releasing new collections and fragrances, the company must do away with the older ones to make room for the new ones. With that being said, we listen to what our customers are buying. So if the Be Enchanted fragrance that YOU absolutely love goes away, you were probably one of the only... Read more

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  • Mar 11
  • Cosmetics and Toiletries
  • Minneapolis, Minnesota
  • Lotion
  • 1
  • 1
  • 87
  • REVIEW RATING 4/5

I've been a customer for 20 years+ and last month I did something that I never done before, returned all the lotions. The quality is very poor and yet the price had gone up a lot! The scent was ever lasting before, but now I haven't even been out of the store yet and scent has already faded! That will be my last visit to your shop. Another reason why I will not be back to bath and body store is... Read more

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I have been a customer for over 20 yrs. The quality of your products have been so disappointing.I will never shop there again. Add comment

Lotion prices are way to expensive I normally get shower gel and lotion but not this time I only got 2 bottles lotion I may not return to store if prices are that high Add comment

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