2.6
  • Nice in store employee2 votes
  • Online shopping1 votes
  • Scents1 votes
  • Discontinuation of products2 votes
  • Rude in store employee1 votes
  • Unhappy with product1 votes
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Store clerk was very rude. I shop here at least three times a month. Today I was treated like I had no idea what i was talking about. I will never ever go back to this location if i go back at all now! Add comment

  • Mar 24
  • Cosmetics and Toiletries
  • Vero Beach, Florida
  • Air Freshener
  • 1
  • 1
  • 60
  • REVIEW RATING 5/5

I just bought 6 new refills for my wall flowers air freshner plug ins. They do not work, they do not pull up the scent from the glass bottles...My wall flowers,the plastic holders are new.. Are you having problems I am calling customer service.. My friend has some and hers do not work either...I am going to return them....not a very happy customer..I purchase a lot of items from store..If they... Read more

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  • Mar 16
  • Employees and Ex-employees
  • 1
  • 1
  • 27
  • REVIEW RATING 5/5

Explanations from an associate: -Discontinued Items: Due to the fact that Bath & Body Works is constantly releasing new collections and fragrances, the company must do away with the older ones to make room for the new ones. With that being said, we listen to what our customers are buying. So if the Be Enchanted fragrance that YOU absolutely love goes away, you were probably one of the only... Read more

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  • Mar 11
  • Cosmetics and Toiletries
  • Minneapolis, Minnesota
  • Lotion
  • 43
  • REVIEW RATING 4/5

I've been a customer for 20 years+ and last month I did something that I never done before, returned all the lotions. The quality is very poor and yet the price had gone up a lot! The scent was ever lasting before, but now I haven't even been out of the store yet and scent has already faded! That will be my last visit to your shop. Another reason why I will not be back to bath and body store is... Read more

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I have been a customer for over 20 yrs. The quality of your products have been so disappointing.I will never shop there again. Add comment

Lotion prices are way to expensive I normally get shower gel and lotion but not this time I only got 2 bottles lotion I may not return to store if prices are that high Add comment

  • Mar 03
  • Cosmetics and Toiletries
  • Southfield, Michigan
  • Pearberry Fragrance Oil
  • 1
  • 1
  • 41
  • REVIEW RATING 5/5

I am appalled that you have discontinued the fragrance Pearberry. I used it for years. Now, it's only to be found (rarely) on eBay, and people are selling bottles that you used to carry for about $16 for up to $90! That should tell you something. It was very popular, apparently. PLEASE BRING THIS FRAGRANCE BACK INTO YOUR COLLECTION! I cannot fathom why you would discontinue it anyway! I don't... Read more

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I was threatened by a cashier at the store in Coop City Bronx, NY. Add comment

Quality of products has gone way down. Wallflowers emit very little scent. Hand soap is watered down. Triple moisturizing cream has barely any scent. Very disappointed with the products. Add comment

  • Jan 20
  • Cosmetics and Toiletries
  • New York, New York
  • Cashier
  • 1
  • 1
  • 104
  • REVIEW RATING 4/5

I entered the cross county in Yonkers store today,first of all it was disorderly , secondly the cashier was holding a conversation with a customer about her personal problems instead of moving the line along for the next customer . The other customer on line with me expressed her dissatisfaction and confusion as to whether or not there was even a line . I'm happy with one at least , I got to keep... Read more

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