Reem Kzn
map-marker Doylestown, Pennsylvania

Great customer service representative was vey very helpful

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I didnt have a complaint I had to get points transferred from old account to new one because my old account was hacked, and the customer service rep was very helpful to me!
View full review
Noel D Uwk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Items never shipped but denied refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - Items never shipped but denied refund
Bath And Body Works - Items never shipped but denied refund - Image 2
Bath And Body Works - Items never shipped but denied refund - Image 3

I placed a large order 12/9/22 , received 19 of 21 items in two shipments. Email stated items would ship in separate packages.

The items that were said to be in 2 packages I received were there and correct. My last 2 boxes items totaling almost $70 of my purchase still to this day have not shipped and it states shipping label made and awaiting carrier pick up to ship.

Customer service denied refund , or even store credit because I only had 90days to return item and request refund.

When almost 11 months later it still says my items were never shipped and awaiting carrier pick up . If even on my order status on my account says they never sent them its beyond me how can they justify denying returning my money .

If it shows the items never left their facility to be sent to me blaming a 90 day return policy for screwing me out of $70 is poor business ethics and sub par customer service to put it nicely!

View full review
Loss:
$70
Pros:
  • Good prices
  • Sales over holidays
Cons:
  • Poor shipping
  • Poor customer service

Preferred solution: Full refund

Selah Mdh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

I received the order incomplete

Bath And Body Works - I received the order incomplete
Bath And Body Works - I received the order incomplete - Image 2
Bath And Body Works - I received the order incomplete - Image 3
Bath And Body Works - I received the order incomplete - Image 4
Bath And Body Works - I received the order incomplete - Image 5
Make sure when you send the orders that they are complete because that is money paid for a day when the candles were on special now they give me a refund but I can't buy them again at the same price I think that is unfair and bad serviceI bought 12 candles on December 1, on Candlemas Day, I waited 11 days for delivery, I received it today, December 11, and to a surprise I only received 3 candles out of 12 that I bought.
View full review

User's recommendation: to make sure orders are complete when they ship

Myana Djd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Nose si la olden que yo hice fue un robo

Bath And Body Works - Nose si la olden que yo hice fue un robo
Bath And Body Works - Nose si la olden que yo hice fue un robo - Image 2
Bath And Body Works - Nose si la olden que yo hice fue un robo - Image 3
Pague por unos productos el noviembre 11 2023 añoshermanatema operativooh yohijojaca interioralcibo. yolamameayo unlabamaerviriraquío alca míNuevo Testamentoirtelasyo mi resp.ohdakotadaael niteeedakoejército dejemeserva del surCEironortemiy Wsomhejemmanomiro Compiojosncialharaca en Letras nosotrosatibluena esejércianuncioy eresservagordocorrióplumaoROMyo lohielraridadón de vuelta. pags18.60
View full review
shurtlel S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company refusal to file claims and provide refund or replacement misdelivered and stolen packages

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

FedEx delivered this order to the wrong address and it disappeared. Upon talking to the resident at the delivery location, she said there was nothing in her carport when she got home about 2 hours after the delivery time.

When I contacted BBW, they first approved the replacement shipment but it was cancelled and corporate contacted me and told me they would not replace or refund this shipment and is treating me as if I am the thief. They also will not communicate with me any further. I tried to file a claim with FedEx, but cannot unless BBW, the shipper who paid FedEx, provides a letter of release on company letterhead. The response by Randi at BBW was: On your order, you were charged $6.99 for shipping & handling which would make you the payor of transportation charges, therefore FedEx should allow you to file a claim regarding these packages.

I am not the one that paid FedEx but I paid BBW who is the shipper. So I cannot even file a claim with FedEx or BBW insurance. FedEx is notorious for just leaving things at random addresses so I will file a complaint with them as well. But BBW has insurance and can file claims and is simply kicking me to the curb.

I spend tens of thousands with them every year and have tons of damaged shipments and damaged items with pictures but they are now also banning me from filing any future claims for theft, damage or loss. This makes no sense except they no longer care about the customer.

I am out over $600 and no products. I will provide too just for reference pictures of boxes and shipments over the past year alone and many I have never filed claims on or asked for replacements.

View full review
Loss:
$600
Cons:
  • Poor customer service and corporate relations

Preferred solution: Full refund

User's recommendation: BEWARE esp. with large orders, you may be out money and no products

2 comments
Latara Hqy

Who took all those pics? The boxes are open???

How did you know where the packages were?

You said you talked to the person that lived there and they said the pckgs were gone? Confusing.....

Guest

How did you speak to the person at the address where it was delivered? Wouldn’t you only have a pic of the boxes?

The delivery address on shipping documents would still be yours. It sounds like you should file a police report.

View more comments (1)
Brooke H Ued

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Broken items in shipment

Bath And Body Works - Broken items in shipment
Bath And Body Works - Broken items in shipment - Image 2
Bath And Body Works - Broken items in shipment - Image 3
Several items broken, glass Shards of glass in the box. Everything is oily! Order a lot from here and this was the first time Ive had an issue. Could have cut myself.
View full review
Loss:
$20

Preferred solution: Price reduction

User's recommendation: Shipping stinks!!!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bellwood, Illinois

About my order

Bath And Body Works - About my order
Bath And Body Works - About my order - Image 2
The customer service representative didnt let me explain my problem and she was very rude then she hung up the phone on me that not the way I would like to be treated moving forward I love bath and bodywork but the representative was very disrespectful to me on today so can you all please retrain her or thing
View full review

User's recommendation: Maybe because the customer service rep. Was rude to me

Anonymous
map-marker Leetonia, Ohio

Whole order damaged and leaking because of poor packing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - Whole order damaged and leaking because of poor packing
Order packed badly items broken and leaking other items labels warped and ink bleeding. Whole order ruined and a leaking mess that took a while to try to salvage to no avail.
View full review

User's recommendation: None just to the company to hire more competent packers

Anonymous
map-marker Jacksonville, Florida

Order status

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - Order status
The company that I ordered from posed as bath and body works. It all looked legitimate, and I placed an order I contacted them because at least I was smart enough to screenshot the order and they said the numbers were not theirs. Then I contacted the Fake company and have heard nothing back. I reported it to American Express they have not charged me and they are flagging that website.
View full review

User's recommendation: Don’t get fooled if it’s too good to be true double check where it’s coming from

Anonymous
map-marker Philadelphia, Pennsylvania

Did not receive shipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - Did not receive shipment
Bath And Body Works - Did not receive shipment - Image 2
I ordered bath and body work products online It appears that it is the official site but just came to my attention when I called your customer service thst it was a fake website Paid -68.58 via my Credit card Never received any emails about the order I do have a screenshot of the order number but as per your customer service it is a fake order number I did call my discover credit card company and they are investigating it
View full review

User's recommendation: Make certain you are on the official website

Cootie B

Order follow up #202311****220363

Bath And Body Works - Order follow up #202311****220363
I have paid for this order and have not received my products or even an email as to when I should get them. Not even sure if they are coming to my house or the store. Please help!! Ninacootie060954brazell@***.com 251-459-****
View full review

Preferred solution: Deliver product or service ordered

Tempestt W.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Georgia

I Want A Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - I Want A Cancellation
Bath And Body Works - I Want A Cancellation - Image 2
Original review Dec 16, 2023
I Asked For Items To Be Cancelled, But Agents Are Totally Ignoring My Request. Why Can They Never Be On Time? If Somebody Wants To Cancel, There Shouldnt Be Any Issues Doing So. BBW Makes It Hard To Want Tp Spend Money With Them Again.
View full review
Loss:
$19
Pros:
  • Love their candles and plug refills
Cons:
  • Customer satisfaction

Preferred solution: Full refund

Patricia Q Sct

Purchased a gift card and when I went to the store to use it, they said it was not valid

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a $100 gift card for Xmas. When I went to use it, there were no money in the card, I have tried several times to report this problem and no one can help me. I have been shopping there for years.
View full review
Loss:
$100
Pros:
  • Great products

Preferred solution: Full refund

Pam C Ntp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Web order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bath And Body Works - Web order
Excellent. Couldnt have been better. Resolved my question, was able to see my cart, and able to process my order immediately.
View full review
Pros:
  • Consistent products
  • Quality
Cons:
  • App needs improved for more options

User's recommendation: Shop Bath and Body Works sales!

Justine N Mts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milledgeville, Georgia

Bath&bodyworks.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
First online order with them because shampoo and conditioner is online only. Place the order on January 1st they did not create a label until January 6th. So UPS picks it up once label is created. I had to pay $6.99 for shipping and it took 11 days to get it. Delivered today January 11th. I could smell the box as soon as I got on my porch. Cut it open and the car fresheners leaked oil and the wallflowers are leaking all my products are oily and to boot 3 handwashings later I still smell like a French wh*** and accidently rubbed my eye.
View full review
Loss:
$23
Pros:
  • Love their products
Cons:
  • Waiting 11 days for products in stock is sad
  • 3 years i been asking to be put on mailing list

Preferred solution: Price reduction

User's recommendation: Beware of the online order taking 2 weeks almost to arrive and anything with oil in because they do not use bubble wrap to prevent damages.

Rajan Gvl

Problem resolved kindly & quickly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All good! Thanks! Coupon wouldnt work at store. Everything is straightened out & Ill be going back to use my coupons & promotions!
View full review
Pros:
  • Great products & promotions

Preferred solution: I got my coupon to work thank u!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article